Service matters

Find an e-bike dealer near you.

A great e-bike with no local service is a $4,000 paperweight when the motor throws an error. Below are direct links to the official dealer locators for the Top 30 e-bike brands — and our honest take on which networks are real.

Our team has built and tracked a 200+ location e-bike dealer network across the USA. We know which dealers are real and provide proper service.

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Top 30 brands — official dealer locators

30 brands

Service & repair reputation reflects how easily owners can get real local service and warranty work — our independent editorial assessment, not Google reviews or a paid placement.

Are you a dealer or brand? Feature your store here.

Top-of-list placement on the page buyers use to find service near them — pay only when a reader clicks through to your store. Always clearly labeled “Sponsored,” never blended into our editorial rankings.

Trek

National network

All 50 states

Service & repair5.0

The deepest walk-in service network in the country — almost any town has a shop that can fix it.

Largest IBD network in North America. Walk-in service in 1,500+ towns.

Best service infrastructure of any brand. Bosch Smart System repairs supported.

Specialized

National network

All 50 states

Service & repair4.5

Certified Turbo techs in most metros; diagnostics and parts are strong.

Premium IBD network. Strong urban presence and certified Turbo service techs.

Mission Control diagnostics on every Turbo. Range extender stocking varies.

Giant

National network

All 50 states

Service & repair4.5

Broad IBD service and excellent parts availability through independent dealers.

The world's largest bike maker, with one of the broadest IBD networks for e-bikes.

Deep parts availability and trained service techs through independent dealers.

Pedego

National network

100+ U.S. cities

Service & repair4.5

Brand-owned stores mean consistent, e-bike-specific service — rare in this category.

100+ exclusive Pedego stores. The deepest dealer model in the e-bike-only category.

The deepest dealer-first model in the e-bike-only category — the reason Pedego earns its premium.

Aventon

National network

All 50 states

Service & repair4.0

Unusually deep dealer support for a DTC brand; warranty is handled in-shop.

1,000+ authorized dealers nationwide. Strong independent bike shop coverage.

Surprisingly deep dealer support for a DTC-first brand. Warranty claims handled through dealers.

Rad Power Bikes

National network

Nationwide (direct + partners)

Service & repair3.0

Huge user base, but service leans on partner shops and mobile mechanics; quality varies by metro.

The largest direct-to-consumer e-bike brand in the U.S. Service via partner shops and mobile mechanics.

Confirm a local service option before buying — coverage varies widely by metro.

Rad has issued safety recalls in the past (e.g., the 2023 RadWagon 4 tire recall). Check our Safety hub before you ride. Safety hub →

Segway

National network

Nationwide retail

Service & repair3.0

Widely sold, but service depth depends entirely on the retailer you buy from.

Ninebot-owned. Broad retail distribution through big-box and specialty dealers.

Widely available, but service depth depends on the individual retailer.

Velotric

Regional

Most metros

Service & repair3.5

Service-partner network is growing fast; coverage is improving but still uneven.

DTC commuter/cargo brand with a growing authorized dealer and service-partner network.

Dealer program is expanding quickly — verify local service before purchase.

Blix

National network

Most metros

Service & repair3.5

Solid service-partner program for a DTC brand; parts availability is good.

DTC with a growing authorized service-partner network for cargo and commuter platforms.

Sweden-founded, California-operated. Service-partner program added 2024 — coverage improving, parts availability solid.

Magnum

Regional

Most metros

Service & repair3.0

Service is fine where dealers exist, but coverage thins out fast outside major metros.

Dealer-supported brand with a service network across much of the U.S.

Carried by independent shops — call ahead to confirm models and service.

Ride1Up

Boutique / Limited

Limited locations

Service & repair2.5

Great value, but few physical locations — expect self-service or a third-party shop.

Value-focused DTC brand. A handful of physical locations; mostly ship-direct.

Plan for self-service or a trusted third-party shop in most areas.

Juiced

Boutique / Limited

Limited locations

Service & repair2.5

Mostly direct; line up an independent shop for major repairs before buying.

Performance-oriented DTC brand. Limited dealer presence.

Mostly direct — line up local service support before you buy.

Heybike

Boutique / Limited

Select metros

Service & repair2.5

Thin dealer coverage — confirm a local service option before you commit.

DTC commuter/fat-tire brand with a dealer-locator program.

Dealer coverage is thin — confirm service options in your area.

Addmotor

Boutique / Limited

Select metros

Service & repair2.5

Niche cargo/trike models with a limited service footprint.

Fat-tire, cargo and trike specialist (DTC) with a dealer locator.

Niche models — fit and service matter, so a local shop helps.

HOVSCO

Boutique / Limited

Select metros

Service & repair2.5

Mostly direct; verify local service availability before buying.

DTC commuter/fat-tire brand with a dealer-locator program.

Mostly direct — verify local service before purchase.

Bakcou

Boutique / Limited

Select regions

Service & repair3.0

Specialty off-road dealers who know the platform, but density is low.

Hunting and backcountry e-bikes with a dealer network for off-road buyers.

Specialty off-road platforms — a knowledgeable dealer is worth the drive.

Ariel Rider

Boutique / Limited

Select metros

Service & repair2.5

High-power builds with a limited service network — plan accordingly.

Moto-style, high-power DTC e-bikes with a dealer locator.

High-power class — check local laws and line up service support.

Engwe

Boutique / Limited

Limited locations

Service & repair2.0

Largely ship-direct with little U.S. service infrastructure.

Budget DTC folding/fat-tire brand with limited U.S. dealer presence.

Largely ship-direct — plan for self-service or third-party repair.

Fiido

Boutique / Limited

Limited locations

Service & repair2.0

Mostly direct; expect self-service or third-party repair.

Folding and commuter DTC brand with a dealer-locator program.

Mostly direct — verify a local service option before buying.

Cyrusher

Boutique / Limited

Select metros

Service & repair2.5

Heavy, high-power bikes with a thin dealer footprint.

Fat-tire, full-suspension DTC brand with a dealer locator.

Heavy, high-power builds — local service makes a real difference.

Biktrix

Boutique / Limited

U.S. & Canada (select)

Service & repair3.0

Dealer network plus strong direct support, but coverage is regional.

Canada-based custom/fat-tire brand with a dealer-locator program.

Configurable builds — a dealer helps with fit and warranty.

Riese & Müller

Boutique / Limited

Major metros

Service & repair4.0

Service is excellent where it exists, but R&M-trained mechanics are rare.

Hand-picked premium dealer network. Often inside high-end IBDs.

Worth the drive. R&M-trained mechanics are rare; the alternative is shipping the bike to Germany.

Tern

Regional

Major metros

Service & repair4.0

Cargo-certified specialty shops give expert service — just lower density.

Specialty cargo/folding dealer network. Lower density but cargo-knowledgeable.

If you're shopping the GSD or HSD, find a Tern-certified shop — fit is critical.

Brompton Electric

Regional

Major metros

Service & repair4.0

Specialist folding-bike shops provide knowledgeable service in major metros.

The folding icon's electric line, sold through specialty folding-bike dealers.

Specialist product — buy and service through a Brompton-trained shop.

Urban Arrow

Boutique / Limited

Select metros

Service & repair3.5

Cargo-certified dealers are great, but only in select metros.

Premium front-loader cargo bikes, sold through cargo-focused IBDs in major metros.

Family-hauling cargo platform — a cargo-certified dealer is essential.

Electra

National network

All 50 states

Service & repair4.5

Sold and serviced through Trek's deep dealer network.

Trek-owned cruiser/townie brand. Sold and serviced through the Trek dealer network.

Electra is part of Trek — use the Trek store finder for sales and service.

Cannondale

National network

All 50 states

Service & repair4.5

Full-service IBD brand; service on par with Trek and Specialized.

Premium IBD brand. Carried by full-service shops, often alongside Trek and Specialized.

Found in the same caliber of full-service independent bike shops as Trek and Specialized.

Revel

Boutique / Limited

Select metros

Service & repair2.5

Boutique brand with a limited dealer list.

Boutique performance brand with a dealer list for sales and service.

Specialty performance builds — buy through a dealer who knows the platform.

Macfox

Boutique / Limited

Limited / direct

Service & repair2.0

No real service network — budget for self-service or third-party repair.

Moto-style DTC e-bikes. No central dealer locator yet.

No published dealer map — search "Macfox dealer locator" on their site and confirm a service option before buying.

Lectric

National network

Nationwide (direct + partners)

Service & repair3.0

Best-seller with a growing partner list, but historically a DIY / ship-in service model.

Best-selling DTC brand, now listing retail and service partners via its store locator.

Historically online-direct; partner list is growing. Confirm in-person service before you rely on it.

Not sure which brand?

Contact our experts with 40+ years experience for unbiased advice — no brand pays us to recommend them.

Honest disclosure — We link to the brands' official locators, not affiliates. Dealer counts and coverage change quarterly; the brand's own locator is always the freshest source, so every button above goes there directly. Always verify current service and warranty with the dealer before you buy. Riding safety matters as much as buying smart — see our Safety hub for recalls and incident coverage. Spot an outdated entry or a dealer we missed? Tell us.